What is the one thing that virtually every business has in common? The answer would undoubtedly have to be customer service. Customer service is usually the most significant component of any business. You can always lower your prices; you can always advertise all over the world and promote your business until you’re blue in the face, but that doesn’t guarantee that your business is going to retain its customers and attract new ones.

A little boy sat on the sidewalk selling pencils. “Hey mister, want to buy a pencil? They’re one thousand dollars each.”

The passerby was surprised by the price tag. “Are they special pencils?”

The boy said, no, they were just regular pencils.

“Well, that’s a little expensive for regular pencils,” the man said. “I don’t think you’re going to sell very many.”

The boy admitted the price was high, “But” he said, “I only need to sell one.”