The Root

Get to the root of why we do what we do, things that interest us, and what goes on in our heads.

Creativity. Business. Creativity in business. Who’s creative? You are. Who’s in business? You are.

Yep, that’s right. Everybody is creative. Your kind of creativity is unique to you. And… everybody is in business, even if you work for someone else.

One of my college professors offered this advice about writing a news story: “Like a mini skirt, it should be long enough to cover the subject and short enough to still be interesting.” This also is true when you are designing your website.

There is a balance between too much information and not enough.

Think about that one client or coworker that drives you crazy. You know, the super annoying one. Grab a piece of paper and make two columns. On the left side list their quirky traits that bug you. What about them is so hard to get along with? On the right side list things they should be doing that would make them happier and easier to work with.

Now for the hard part. Cross their name off the top of the list and write in your own.

If you are honest with yourself, you will find that the things that annoy you in other people are traits that you actually exhibit. It’s not so much that we see the faults in others as it is that we see our own faults when we look at other people.

In Shakespeare’s Julius Ceaser, Cassius says, “The fault, dear Brutus, is not in our stars, but in ourselves, that we are underlings.” He’s talking about how we create our own destiny.

If your cousin’s kid took a class in high school about building web pages, is that <i>really</i> the guy you want to design one of the major elements of your marketing campaign? (Even though I’m sure he’s a very nice kid.)

If you are still resistant to the idea that you need a presence on the internet, welcome to real life. Not only do you need a web page. It needs to be a very good web page. When a potential customer visits your page, you have exactly five seconds to draw them in before they go elsewhere.

I was picking up Chinese takeout. Behind the counter a handwritten sign read, “We reserve the right to refuse service to anyone.” While I was paying I asked the hostess if they ever actually did that. I mean, how can you run a business if you refuse clients, right? She said that sometimes, when someone is exceptionally rude, the management will ask them to leave. That surprised me. I would have thought that $50 from a rude person would deposit in the bank just as easily as $50 from a more polite patron. I guess that sometimes it’s just not worth the hassle.

My Little Pony is an animated TV series aimed at six-year-old girls and they like it. However, it has been unexpectedly popular with the 18 to 35-year-old males. Hence the name “bronies” (a mashup of “bro” and “ponies”) This works out well for Hasbro, the parent company, because a lot of 18 to 35-year-old males are employed and can spend money on fandom apparel such as $35 tee-shirts and $60 hoodies.


What is the one thing that virtually every business has in common? The answer would undoubtedly have to be customer service. Customer service is usually the most significant component of any business. You can always lower your prices; you can always advertise all over the world and promote your business until you’re blue in the face, but that doesn’t guarantee that your business is going to retain its customers and attract new ones.

When people are asked to design a marketing campaign, most people try to cram as much information, graphics, and smooth talking points into it as they can. It seems there is a philosophy out there that teaches people more always means more; the more content you throw out there, the more success you’ll have. However, thinking counter intuitively is sometimes a much better route – why not have the philosophy that less is more; that more could actually mean less?

There is a question I would like to pose to you; why is creativity so important in business? How do we develop our creativity to the extent that it can change people’s perception of a product or a brand?

First let’s start off with the, “why is creativity so important in business,” question. When the word creativity is mentioned, the thought that comes to mind for most people is either art, music, or something else of that nature. However, creativity goes much deeper than that. Creativity is what you use to solve everyday problems more efficiently, to find new ways to generate more income, to create a new product, or even turn problems into opportunities. Creativity is needed in so many more areas that just painting and drawing.